FAQs
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Proofing links are sent 3-5 business days after your scheduled session.
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There is no time limit for you to choose your images. Please note that you will need to use the same email login and password to make your selections.
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Of course! Additional images beyond your allotment are either:
$10 per image
$20 off every 10 images
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Completed images are delivered to you between 10-15 business days. The images are delivered via Google Drive file.
** Any ADVANCED EDIT requests may extend our 10-15 day delivery estimation for receiving your final images. Our editing team will keep clear communication about the additional time needed.**
Photo Selections
& Policy
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Clients who have completed their photo session will receive their photos via Google Drive in a multi-step process:
Pine & Palm Productions will send you an email with a link to our image proofing platform where you are able to select your individual images for editing. This email should arrive around 5 business days after your session. Instructions in the email will guide you step-by-step through the process of logging in and selecting your photos.
Additional images are available for purchase separately. Increasing your image allotment is simple, just contact us via email with the number of additional images desired. We will then remotely increase your allotment on the proofing platform to your desired amount. You will be invoiced separately at a rate of $10 per image with $20 off each set of ten additional images. We do not offer the option to purchase the entire unedited or edited set for a set packaged price. For quality control and copyright purposes, we do not offer the option to purchase any of the unedited images previewed in your proofing email. If you wish to purchase your entire set they will be hand edited and paid for at the rate previously stated.
When you are done selecting your favorite images, contact us via email to confirm your selections and be put on the editing list.
Please don’t rush, there is no time limit in selecting your photos. Once added to the editing list, all image decisions are final. No selection changes or additional photos will be permitted. If budget is an issue, just wait until next month to purchase your additional images. We are happy to keep your proofing portal open for as long as needed to ensure final decisions are exactly what you want/need.
You should receive your completed photos around 15 business days from when you notify us of your final selections.
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All of our standard “Portrait Package” clients have free use and printing rights to every completed image delivered in their Google Drive file. We offer this as a complimentary addition to all of our portrait packages as our way of saying “thank you” for choosing Pine & Palm Productions. Feel free to get prints done back home through your with any local or 3rd party printer.
You can also choose to print directly through Pine & Palm Productions. We print through a third party fine art printer based out of LA. All of the prints are shipped to your doorstep in strong, protective, wooden cases designed for transporting artwork. You can rest assured that any print ordered through Pine & Palm will be delivered free of defects and to the highest quality possible.
As a portrait client of Pine & Palm Productions LLC you understand and willingly accept to the use of all images taken during your session for Pine & Palm Productions’ marketing and social media purposes. Pine & Palm Productions LLC will not sell or contract the use of your images to any third parties without the explicit consent of the client. If you have any concerns or requests pertaining to our photo policy, please feel free to voice your concern in your consultation emails. We will be happy to work with you and adjust our use of your specific images to a more comfortable degree.
ATTENTION Clients choosing images:
Please note that in the proofing platform, you will be looking at RAW image files. RAW file types are a specific file developed for professional digital photography. The file saves as much information about the image as the camera can handle with absolutely no adjustment or compression of the image IN CAMERA. The files are exclusively designed to be processed through advanced photo editing software before final completion. That being noted, the preview images may tend to seem over/under exposed, shadows tend to be harsher, and colors are much duller. Select photos purely based off general composition of the image, whether you like the smiles, body language, and background. The exposure level, shadows, colors, and horizons will all be adjusted during the editing phase. We are committed to only delivering portfolio quality artwork to our clients. Trust the process, or look at it like they are raw steaks… We have to add our proprietary seasoning and cook it for you before it becomes super appetizing…