Policies
Photo Selection Policy
FAQs
When will we receive our proofing link?
Your online gallery will be ready for viewing 5–7 business days after your session.
How much time do we have to make our selections?
You have 3 months from the day your proofing gallery is delivered to make your selections. We’ll send a reminder if we haven’t heard from you, and at the end of the third month we’ll finalize and edit a gallery for you based on our professional judgment. Please use the same login every time you sign in, so all of your selections are saved in one place.
Can we purchase extra images?
Of course! Additional images are $10 each, with $20 off every 10 you add. You can also purchase the entire gallery at $1 per image, delivered as is without the watermark (whole gallery only). All prices plus tax.
When will we receive our final images?
Final edited photos are delivered by Google Drive 14 business days after you send us your selections.
Advanced edit requests may extend the 14-business-day delivery time. Our editing team will let you know about any additional time needed.
Photo Selections & Policy
Photo Selections
After your session, your photos are delivered by Google Drive in a few simple steps:
1. Your proofing email. 5–7 business days after your session, you’ll receive an email from [email protected] with a link to your online proofing gallery. Step-by-step instructions in the email will guide you through signing in and selecting your photos.
2. Extra images. Love more than your package includes? Keep selecting the additional images you’d like. Extras are $10 each, with $20 off every 10. After we review your selections, we’ll send you a payment link for the extras. You can also purchase the entire gallery at $1 per image, delivered as is without the watermark (whole gallery only); your package selections are still fully hand edited and delivered at the same time.
3. Confirm your selections. When you’re done, email [email protected] to confirm your selections and be added to the editing list. There’s no submit button inside the gallery.
Please don’t rush: you have 3 months from the day your proofing gallery is delivered. Once you’re on the editing list, all image decisions are final, and no selection changes or additional photos can be added.
4. Your final photos. Your completed photos arrive 14 business days after you confirm your final selections (if you add extra images or advanced edits, the editing window starts when we receive payment for them).
Photo Policy
All Portrait Package clients have free use and printing rights to every completed image delivered in their Google Drive folder. It’s included with every portrait package as our way of saying “thank you” for choosing Pine & Palm Productions. Feel free to print back home with any local or third-party printer.
You can also print directly through Pine & Palm Productions. We print through a third-party fine art printer based in LA, and every print ships to your door in a strong, protective wooden case made for transporting artwork. You can rest assured that any print ordered through Pine & Palm will arrive free of defects and at the highest quality possible.
As a portrait client of Pine & Palm Productions LLC, you understand and agree that we may use all images taken during your session for our marketing and social media. Pine & Palm Productions LLC will never sell or license your images to any third party without your explicit consent. If you have any concerns or requests about how we use your photos, just let us know in your consultation emails, and we’ll happily adjust how we use your images so you feel comfortable.
Good to Know When Choosing Images
The previews in your proofing gallery are lightly edited first looks with a soft watermark, not your final images. Some may look a little over- or under-exposed, with harsher shadows or duller colors. That’s normal!
Choose your photos based on the overall composition: the smiles, the body language and the background. Exposure, shadows, color and horizons are all perfected during editing, and we only deliver portfolio-quality artwork. Trust the process: think of your previews like raw steaks. We still have to add our signature seasoning and cook them before they’re ready to savor.
Ready When the Sun Is.
Book your session online, or send us a quick question and we’ll help you plan. We normally reply within 24 hours, Monday to Friday.